Privacy Policy

Project AKWA (“AKWA”) is a private, internal business application operated by Live Well Restoration (“we”, “us”, “our”), made up of a web application and the Live Well AKWA mobile app for iOS and Android. It is used by our authorized staff and subcontractors to coordinate restoration jobs we perform for our client, including scheduling, field documentation, and billing support. AKWA is not a consumer product, is not offered to the general public, and is not directed to children. This policy explains what information AKWA processes and how we handle it.

• Account information. When you sign in with your organization Google Workspace account, we receive your name, email address, profile image, and the fact of successful authentication. Access is restricted to approved email domains.
• Operational and business records. Job, customer, property, purchase-order, scheduling, equipment, and invoicing records used to run our work. Much of this data concerns our client and the properties and residents we service, and is processed on our client's behalf under our services agreement.
• Connected-system content. AKWA imports data from the systems we already use to run jobs — exported records from our dispatch system and accounting software, and the email threads that drive each job (see “Email access”, below). Records imported from a CRM we no longer use are kept for reference.
• Field-submitted content. Information our technicians enter from the job site, such as work-day notes, daily progress updates, scope and equipment entries, time entries, and photographs and videos of the work and conditions.
• Log and device data. Standard technical data such as IP address, device/browser type, app version, and timestamps, used to operate, secure, and audit the service, and crash and error reports, collected by an error-tracking service we host ourselves.
• App updates. The mobile app downloads its updates from an app-update service (Expo). To deliver them, that service receives a random identifier for the installation, the app version and the type of device. It does not receive your name, your email address or any job information.
• Web usage statistics. The web application counts page views with Google Analytics, by page type, with a random identifier and your role only — never your name, email address or job details. The mobile app does not use analytics.

AKWA maintains an audit trail of changes (including automated changes) so that actions can be reviewed and attributed.

AKWA connects to a Google Workspace mailbox using read-only Gmail access in order to recognize and file the operational email threads that drive each job, and to extract job-lifecycle facts (such as purchase orders, start dates, and approvals). AKWA never sends from, replies to, deletes, labels, or otherwise modifies that mailbox or its messages.

Separately, AKWA emails internal reports and notifications to Live Well Restoration staff addresses only, through a dedicated mail service. It does not email our client or any other third party.

AKWA's use of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements. We do not use Google user data for advertising, and we do not sell it or transfer it to others except as needed to provide and secure the service, to comply with law, or as part of a merger or acquisition.

• Camera. To photograph and film job sites and to scan the barcode stickers on our equipment. Photos and videos are uploaded to the job they document.
• Photo library. To choose existing photos to add to a job. Only the photos you pick are uploaded.
• Location (while the app is open). To sort your jobs by distance from where you are. Your location is used on your device only; it is not sent to or stored by AKWA.

Each permission is optional and can be turned off in your device's settings; the features that need it stop working until it is turned back on.

• To operate AKWA and coordinate restoration work — scheduling, field documentation, status tracking, and billing support.
• To keep job records current and surface what needs attention (alerts, daily updates, internal reports to our staff, and follow-up drafts that a person reviews and sends).
• To secure the service, prevent abuse, and maintain an audit trail.
• To comply with legal obligations and enforce our agreements.

We do not use this information for advertising, and we do not sell personal information.

• Service providers (processors). We use trusted vendors to host and run AKWA — including cloud infrastructure and storage providers, Google Workspace for authentication and email access, a mail-delivery service for our internal emails, an app-update service for the mobile app, and Google Analytics for web usage statistics. They process data only on our instructions.
• Our client. Operational data we process on our client's behalf is handled in accordance with our services agreement with them.
• Legal and safety. We may disclose information if required by law or to protect rights, safety, or the integrity of the service.
• Business transfers. Information may be transferred as part of a merger, acquisition, or sale of assets, subject to this policy.

We do not sell or rent personal information to third parties.

We retain information for as long as needed to operate the service, meet our business and legal obligations, support our client relationship, and resolve disputes. Business and audit records may be retained for the periods required by our agreements and applicable law.

We protect information using measures appropriate to its sensitivity, including encryption in transit, access restricted to authorized personnel on a need-to-know basis, scoped credentials, and audit logging. No system can be guaranteed perfectly secure, but we work to protect information against unauthorized access, alteration, and loss.

Because AKWA is an internal tool, account access is managed by Live Well Restoration. If you are a member of our team and want to access, correct, or delete your account information, contact your administrator or us at the address below. Requests concerning data we process on our client's behalf are handled together with our client under our services agreement. Depending on where you live, you may have additional rights under applicable privacy laws; contact us to exercise them.

We may update this policy from time to time. When we do, we will revise the “Last updated” date above, and material changes will be communicated to affected users where appropriate.

Questions about this policy or our data practices? Contact Live Well Restoration at privacy@livewellrestoration.com.